Refund policy

Welcome to Elevate Me FZC! We collaborate with your favorite creators to provide you with an exceptional shopping experience. We're committed to offering best-in-class customer service, handling returns and refunds personally, and tirelessly negotiating with our suppliers to secure the best shipping prices. Please note that shipping is managed by a third-party logistics company to ensure timely and reliable delivery.

Return Policy

We offer free returns for all items (except those marked as final sale) within 30 days of shipment. This policy applies regardless of the supplier's return policy. Please note that shipping and handling charges are non-refundable.

Final Sale Items:
Items labeled as “final sale” are not eligible for return. The following categories are considered final sale:

  • Sexual wellness toys

  • Food (perishable items)

  • Batteries

Category Return Guidelines:
To be eligible for a return, items must meet the following criteria:

  • Apparel: Must be returned in original packaging with all tags attached. Should not be worn, opened, used, altered, or washed.

  • Beauty, Home & Garden, Kids (Toys, Apparel), Sports & Fitness: Must be unused and in the same condition as received.

  • Candles, Fragrances, Oils: Must be unused with the original packaging and tags intact.

  • Intimate Apparel and Swimwear: Must be unworn with the original hygienic protection sticker intact.

  • Shoes, Jewelry: Should only be tried on over a clean sock on a carpeted surface. Must include the dust bag and/or shoe box in original condition.

  • Sexual Wellness Items (except toys): Must be returned in original packaging, unused, unaltered, and sealed. Note that sexual wellness toys are considered final sale.

  • Technology Category (except batteries): Must include all accessories and packaging.

Initiate a Return

To begin the return process within 30 days of receiving your order, please visit Elevate Me FZC support on our website www.elevateme.io. We’ll be happy to guide you through the process and make sure it’s timely and simple.

Refunds and Processing Times

Once the products are received and inspected, we will issue a refund for products in full. After we execute the refund, it takes approximately 5-10 business days to see the refund in your bank account.